Human Experience Group (HXG) is a boutique consultancy offering personalized coaching and consulting services designed to elevate the human experience (HX) within independent boutique hotels. We go beyond traditional approaches by focusing on both Customer Experience (CX) and Employee Experience (EX), ensuring a harmonious and unforgettable experience for guests and staff alike.
Mission
To empower boutique hotels to cultivate exceptional human experiences through personalized coaching and consulting, fostering guest loyalty, staff engagement, and a thriving hospitality environment.
Vision
To be the leading human-centered partner for boutique hotels, guiding them in crafting personalized experiences that connect with guests on an emotional level, inspire staff, and solidify their position within the competitive hospitality landscape.
The Celebrity Equation (tm)
We help boutique hotels create the "wow" factor for guests!
HXG is dedicated to partnering with boutique hotels in creating unforgettable human experiences. Through personalized coaching and consulting, combined with our expertise in CX, EX, and sensory design, we empower hotels to cultivate a thriving hospitality environment that fosters guest loyalty and staff satisfaction
Customer Journey Mapping
VIP and Wellness Experiences
Secret/Mystery Shopping
Social Media Management
Brand Ambassador'
Employee and Customer Experience Training
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